Terms And Conditions

TERMS AND CONDITIONS

We are Flights & Travels Ltd (company registration number (12406214) trading as www.flightsTravel.co.uk ("We", "us" and "our") of 71-75 Shelton St, Covent Garden, London WC2H 9JQ. In these Booking Conditions references to "you" and "your" include the first-named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is transferred. A ‘package’, ‘organiser’ and ‘lack of conformity’ have the same meaning as in the Package Travel and Linked Travel Arrangements Regulations 2018 and ‘arrangements’ are all the holiday, tour and other arrangements detailed on your confirmation (including any additions or amendments).

Our obligations to you will vary depending upon whether we package arrangements for you, or act as an agent for another travel supplier. References to packages in these Booking Conditions are to packages for which we are the organiser, and if we sell you arrangements on behalf of another travel supplier as an agent, your contract will be with that supplier, and we shall only have the responsibility to you in accordance with section 12(A)(ii) of these Booking Conditions.

Accuracy of information

We endeavour to ensure the accuracy of all the information and prices in our advertising material. However, occasionally changes and errors do arise, and we reserve the right to correct them in such circumstances. You must check the current price and all other information relating to the arrangements that you wish to book before your booking is confirmed. Furthermore, we will not be liable for booking errors which are attributable to you or which are caused by unavoidable and extraordinary circumstances as defined in clause 7.

1. OUR AGREEMENT

You will receive information about the main characteristics of your arrangements before a binding agreement between you and us comes into existence. That information, these conditions together with our Privacy Notice and any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with us. Please read them carefully as they set out our respective rights and obligations. By making a booking, you agree to be bound by all of them. The key terms of our agreement are: -

Key terms

You will enter into a binding contract with us when we issue our confirmation. If you then cancel your arrangements, you will be required to pay cancellation charges up to 100% of the cost of your arrangement, depending on how long before travel you cancel, and/or the terms and conditions of the suppliers whose services make up your arrangements

1. You can make changes to your confirmed arrangements in certain circumstances. We will make a charge for processing these changes;

2. We may make changes to and cancel your confirmed arrangements but will provide suitable alternatives and pay you compensation in certain circumstances if we do so

3. We are responsible for making sure your confirmed arrangements are not performed negligently but there are some limits on and exceptions to this.

For all bookings, the party leader must be at least 18 years of age and must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking. In making the booking, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these Booking Conditions. The party leader is responsible for making all payments due to us. Subject to the availability of all component parts of your requested arrangements and receipt by us of all applicable payments, our agreement becomes binding when we issue a confirmation, either directly to you or via any agent we have authorised to act on our behalf. Please check all details on the confirmation (or any other document issued) immediately upon receipt. It may not be possible to make changes to your arrangements later so you should notify us of any inaccuracies in any documentation as soon as reasonably possible after you receive them. It may harm your rights and ability to travel if you don’t.

The suppliers whose services make up your arrangements make those supplies in accordance with their own terms and conditions which will also form part of your agreement with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.

We never claim any warranty as to the availability of flights, or package holidays until you make payment and the same is confirmed. Please ensure that the names given are the same as in the relevant passport. It is your responsibility to check that the information on your confirmation invoice is correct and to inform us as soon as possible of any discrepancy. We will not be held liable if tickets have been issued with any wrong information and you have failed to notice and notify us beforehand.

Online booking:

If you are booking online, you must provide all the information required by us. You have to ensure that all the information is accurate and correctly entered online which includes the right selection of flights, hotels, or any other arrangement, and that passenger information is entered as it appears on the passport as the online bookings are processed automatically. You agree, in case of any discrepancy that occurs while entering the information or selecting the arrangements may lead to an additional cost which will be borne by you. You must ensure that the card used for making the payment is your own. A confirmation email and invoice will be sent to you when we receive the payment and accept your booking.

In case of 3rd party payment, we would require photo identification of the cardholder to protect all the parties involved.

Telephone booking:

When you make a booking by telephone, you are authorized to provide us with the information which we require. The information you provide should be accurate and appear the same on the passport. Please note that the telephone booking confirmation is as strongly confirmed as if it were confirmed in writing immediately. As soon as you receive the confirmation, please check the details carefully and inform us immediately in case of any discrepancy as it may not be possible to make the changes later. The changes made after it has been booked and issued will attract additional costs payable by you.

Financial Protection:

We provide full financial protection for our Flights and Package Holidays. In the unlikely event of our insolvency.

2. PAYMENT

You must pay the balance on time by the due date shown on the confirmation invoice. In some cases, the full payment might be required immediately which will be advised while making a booking with us. Your booking might get cancelled and leave you liable to pay cancellation charges when you fail to pay the due balance on time. Until full payment has been received the price of your booking may increase as a result of fuel or other surcharges which may be imposed by the supplier.

Balance:

You must pay your balance 12 weeks prior to departure or by the due date shown on your confirmation invoice. Any booking made with us will have a party leader or Lead Guest on the booking which guarantees that they have the authority to accept booking conditions on behalf of all members of your party. The Lead Guest will be responsible for all payments due to us.

3. SPECIAL REQUESTS

Special requests relating to your arrangements must be advised to us in writing at the time of booking. Whilst we will try to meet or arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. If we are able to specifically confirm a special request or requirement, we will do so on our confirmation but where requests or requirements have not been so confirmed in writing on our confirmation, a failure to meet them will not be a breach of contract on our part.

4. DISABILITIES AND MEDICAL PROBLEMS

Many of the arrangements which we sell are generally suitable for persons with reduced mobility, but if you or any member of your party has any precise medical problem or disability which may affect your chosen arrangements, please provide us with full details in writing before we issue our confirmation. We will only provide precise information on the suitability of the trip or holiday considering your needs if you specifically request us to do so in writing. Acting reasonably, if we are unable to properly accommodate your needs, we will not confirm your booking and/or if you did not give us full details at the time of booking, we will treat it as cancelled by you when we become aware of these details.

5. THE PRICE YOU PAY

We reserve the right to amend the price of unsold holiday arrangements and/or flights at any time on our website and correct errors in the prices of confirmed arrangements if any.

The price of your confirmed arrangements is subject to variations that occur solely as a direct consequence of changes in:

(a) the price of the carriage of passengers resulting from the cost of fuel or other power sources; or

(b) the level of taxes or fees on your confirmed arrangements imposed by third parties not directly involved in the performance of the package, including, but not limited to, tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports. Price variations will be calculated by applying the cost differential we experience as a result of the above factors. Prices may go up or down and we will notify you about any variation by sending you a calculation explaining the variation no less than 20 days before you are due to depart.

If prices go down as a result of the above factors, we will make a reflective refund, but we will also deduct our administrative expenses from what is owed to you and this may extinguish the value of the refund due.

Also, note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on price due to contractual protections in place.

6.1 CHANGES AND CANCELLATIONS BY YOU

If you wish to make any changes to your arrangements after they have been confirmed, including if you wish to cancel all or some of them, you must inform us in writing as soon as possible. Your notice requesting a change or cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it. We can’t guarantee that changes can be made, although we will do our best to assist. Since we incur costs in cancelling or changing your arrangements, all such changes and cancellations will be subject to the charges below. Where we are unable to assist with making a requested change and you do not wish to proceed with the original booking, we will treat this as a cancellation by you.

You may cancel any package arrangements prior to their commencement (following the process outlined above) in the event that i) circumstances amounting to unavoidable and extraordinary circumstances (as set out in clause 7) are occurring at the place where your arrangements are due to be performed or its immediate vicinity; ii) those circumstances make it impossible to travel safely to the travel destination, and; iii) the performance of your arrangements will be significantly affected by those unavoidable and extraordinary circumstances. We will refer to and take into consideration Foreign and Commonwealth Office guidance when determining whether your booking is affected. In this event, you will receive a refund without undue delay of any payments made but this is the maximum extent of our liability and we regret we cannot meet any other expenses or losses you may incur as a result.

If any member of your party is prevented from travelling, that person(s) may transfer their place to someone else (introduced by you and satisfying all the conditions applicable to the arrangements, including an agreement to these booking conditions) providing we are notified in writing not less than seven days before departure and you pay an amendment fee and meet all costs and charges incurred by us and/or incurred or imposed by us or any of our suppliers. Both you and the person to whom you would like to transfer your arrangements shall be jointly and severally liable for the payment of any balance due and for any additional fees, charges or other costs arising from the transfer. If you are unable to find a replacement, cancellation charges as set out below will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services. For flight-inclusive bookings, most airlines do not permit name changes after tickets have been issued for any reason, you will have to pay the full cost of an alternative flight (if available) if you wish to transfer after tickets have been issued.

Please note that where an outbound portion of your flight coupon is not used, the return sector will be automatically cancelled by the airline and will be classed as void. No automatic right to any refund exists for such part-used tickets.

Charges in the event of a cancellation

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim the charges below. We will deduct the cancellation charge(s) from any monies you have already paid to us.

As soon as the booking id is generated on our website, the booking becomes non-changeable and non-refundable unless you opt for "Same day free cancellation". However in the event of a cancellation please let us know to process your booking for airport tax refund only (Fuel Surcharge and all US taxes are non-refundable).

Same Day Free Cancellation

Please contact us via email or call us to cancel your ticket on the same day of booking.
Please note "Same-day free cancellation" is ONLY valid during 8:00 a.m. to 8:00 p.m.
Travel must start after 30 days from the day of booking.
"Same-day free cancellation" is ONLY valid for the RETURN flights and not for the ONE-WAY flights.

Packages and Accommodation-only

In order to cover our expected losses from the cancellation of the booking, there is a set scale of charges which must be paid by you if you or anyone travelling with you cancels. Note: These cancellation charges apply to all bookings, except in circumstances where a booking includes items or services where our supplier’s own cancellation charges exceed those shown below. In these circumstances, any additional cancellation charges will be advised at the time of booking. Please ensure you are certain of the fees applicable to your booking by asking us before proceeding to book your arrangements.

Time we receive your notice to cancel before departure	Cancellation charge (Package Holidays)	Cancellation charge (Accommodation Only)
More than 70 days before departure	Loss of deposit	Loss of deposit*
70 to 57 days before departure	30% cost of the holiday (or loss of deposit if greater)	Loss of deposit*
56 to 29 days before departure	50% cost of the holiday (or loss of deposit if greater)	60% cost of the holiday (or loss of deposit if greater) *
28 to 15 days before departure	80% cost of the holiday (or loss of deposit if greater)	80% of the total cost (or loss of deposit if greater) *
14 to 0 days before departure	100% cost of the holiday	100% cost of accommodation

*Accommodation Only: Accommodation booked to coincide with peak periods or special events or when we negotiate special offer rates with our accommodation providers may be non-refundable once booked.

In the event of cancellation by some but not all-party members, additional charges may be payable (for example, where a twin or double room will only be occupied by one person). Any such additional charges must be paid at the time of cancellation or with the balance of the cost of the arrangements as advised.

Other Travel Arrangements including Flight-only

If you need to cancel you must contact us in writing. Cancellation charges vary depending upon the services booked and will be higher the later you cancel. Except as described below in respect of car rental, a minimum cancellation fee of £50 will apply regardless of the value of the service cancelled. In some cases, it may not be possible to offer any refunds for certain services such as air tickets once a booking has been made. The cancellation charge for flight-only bookings will be 100% of the cost of the booking. Please ensure that you are certain of the fees applicable to your booking by asking us before proceeding to book your arrangements. Air tickets returned to us for a refund are subject to an administration fee of £50 per ticket. Refunds will not be paid by us until they have been received by us from the relevant airline, consolidator or supplier.

Car Rental: There is no charge to change/cancel car hire-only bookings more than 24 hours before departure. Cancellations 24 hours or less before departure will incur a 100% cancellation charge. If you fail to cancel your reservation prior to the pick-up time and do not collect the vehicle on the pick-up date, or if you fail to comply with the pick-up terms (please see car suppliers website for full terms and conditions), we reserve the right to make a ‘no-show’ charge of 100% of the total car rental booking value and un-used or part-used car hire rental will be non-refundable.

Charges in the event of a change

In the event we can meet your requested change, you will have to pay £50 per person per change as well as any applicable rate changes or extra costs incurred as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers.

Note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a charge of up to 100% of that part of the arrangements in addition to the charges above.

6.2 CHANGES AND CANCELLATIONS BY US

Where we refer to a ‘price reduction’ in this clause, we mean that we will give you an appropriate reduction in the price you paid for the arrangements affected for any period during which there was a lack of conformity, (unless that lack of conformity is attributable to you). Where we refer to ‘compensation’, we will pay you appropriate compensation without undue delay for any damage which you sustain as a result of any lack of conformity subject to the limitations and exclusions in section B of clause 10.

Changes and cancellations to all other bookings by the supplier

We will inform you of any changes or cancellations to arrangements we have sold you as an agent for other suppliers as soon as reasonably possible. If the supplier offers alternative arrangements or a refund, you will need to let us know your choice within the time frame stipulated by the supplier. If you fail to do so the supplier is entitled to assume you wish to receive a refund. We accept no liability for any changes or cancellations made to your arrangements by the supplier under your contract with them.

7. UNAVOIDABLE AND EXTRAORDINARY CIRCUMSTANCES

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you a price reduction or compensation if our contractual obligations to you are affected by unavoidable and extraordinary circumstances beyond the control of the party who seeks to rely on them which we or the supplier(s) of the service(s) in question could not avoid even if all reasonable measures had been taken. These events can include but are not limited to war, the threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, pandemics or epidemics, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned control. Advice from the Foreign Office to avoid or leave a particular country may constitute unavoidable and extraordinary circumstances.

Force Majeure-

We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances which are beyond our control. These can include, for example, war, riots, industrial disputes, terrorist activity and its consequences, natural or nuclear disasters, fire, adverse weather conditions, epidemics and pandemics, and unavoidable technical problems with transport.

Assistance to those travelling on a package in the event of difficulty or unavoidable and extraordinary circumstances

Where you have booked a package, we will provide appropriate assistance without undue delay in the event that you experience difficulty including where you are unable to return to your agreed point of departure because of unavoidable and extraordinary circumstances as set out in clause 7. Such assistance will extend to providing appropriate information on health services, local authorities and consular assistance; and helping you to make distance communications and to find alternative travel arrangements. We will charge a reasonable fee for such assistance if the difficulty is caused by you intentionally or as a result of your act or omission. In the event such assistance is needed please contact info@flightsTravel.co.uk or call 07557 64 65 04 out of hours emergencies only).

8. COMPLAINTS

If you experience difficulty or lack of conformity during your holiday, you must inform us in writing without undue delay so that we can take steps to assist you or put things right, if you fail to do so we will be unable to consider any claim for refund or compensation. You should also contact us by emailing info@flightsTravel.co.uk or calling 02080904904. If your complaint remains unresolved and you wish to complain further, please send formal written notice of your complaint to us within 28 days of the end of your arrangements, giving your booking reference and all other relevant information. Failure to follow the procedure set out in this clause may affect our and the applicable supplier’s ability to investigate your complaint and could affect your rights under our agreement. You can write to us at the Customer Relations Department, Flights & Travels Ltd, 71-75 Shelton St, Covent Garden, London WC2H 9JQ.

9. YOUR BEHAVIOUR

If in our reasonable belief or opinion or in the reasonable belief or opinion of any person in authority, your behaviour is jeopardising the safety of aircraft, people or property therein or good order and discipline on board; or is causing or is likely to cause distress, danger, damage or annoyance to any third party or property, or to cause a delay or diversion to transportation, we reserve the right to terminate your arrangements immediately. In the event of such termination, our responsibilities to you will cease and you will be required to leave your accommodation or other services immediately. We will have no further obligations to you and will not meet any expenses, costs or losses incurred as a result. You may also be required to pay for loss and/or damage caused by your actions directly to the applicable supplier prior to departure from the service. If you fail to do so, you will be responsible for meeting any claims and costs subsequently made against us as a result.

10. OUR RESPONSIBILITY

If the contract we have with you is not performed or is improperly performed by us or our supplier, we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However, we will not be liable where any failure in the performance of the contract is due to you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been taken, or an event which we or our suppliers, even with all due care, could not have foreseen or forestalled. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of the cost of your travel arrangements.

Our liability will also be limited in accordance with or in an identical manner to:

The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated in this contract, and
Any relevant international convention, for example, the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage.
We are to be regarded as having all benefits of any limitation of compensation contained in these or any conventions. You can ask for copies of the transport companies’ contractual terms, or the international conventions, from our office. Under EU law (Regulations 261/2004) you have the right in some circumstances to refunds or compensations from your airline in cases of denied boarding, cancellations or delays to flights. However, reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us.

If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users’ Council at +44 207 240 6061 or www.auc.org.uk

11. JURISDICTION AND APPLICABLE LAW

This contract and all matters arising out of it are governed by English law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your holiday will be dealt with under the ABTA Arbitration Scheme (if the scheme is available for the claim in question - see clause 14), the European Commission’s Online Dispute Resolution Platform which can be accessed using the following link: http://ec.europa.eu/odr or by the Courts of England and Wales only. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.

12. FINANCIAL SECURITY

We may offer budget security for flights, Packages and further the flights ensured by ATOL through an ATOL License (number 12108) made by the Civil Aviation Authority.

Whenever you book a trip with us, the ticket issuance is not instant, your flight will be protected under ATOL. When you buy an ATOL-protected flight or package it includes in the holiday through us, you get an ATOL Certificate stating what all is secured financially, where you can get all the information regarding how this is gainful for you and who you can contact in case things don't go according to your needs or requirements. For more regarding the same, visit the ATOL site here at http://www.atol.org.uk. The flight cost with the measure of £2.50 per individual as the ATOL Protection Contribution's part, we may offer you an instalment to the CAA. This instalment is inclusive of our promoted fares. Note that some of the holidays/ services provided by us may not lie under the insurance of the ATOL scheme. Note: ATOL security is principally expansible to its customers who book and make instalments in the UK.

We, or the providers perceived by your ATOL Certificate, can offer you the movement administrations said on the ATOL Certificate (or a proper option). In a special circumstance, where neither specialist co-op nor we can do so because of a certain reason due to bankruptcy, a replacement ATOL holder may offer you benefits that you acquired without paying any additional expenses. You should go ahead with those arrangements of conditions the substitute ATOL holder may execute the commitments and you may acknowledge paying cash payable through you based on the agreement that substitutes the ATOL holder. Despite the fact, that it probably won't be feasible to designate an option ATOL holder you will be approved to guarantee to depend on the conditions of the ATOL Scheme (or the issuer of your credit card, wherever it is applicable)

In case we / the service provider mentions on our ATOL authentication that we can't give you the services recorded (or a fitting substitute, through an option ATOL holder or the consequences, will be severe) because of any reasons under bankruptcy, Air Travel Trust's Trustees may offer you the instalment to (or allow an advantage on) in accordance to the ATOL Scheme. Your claim can be an end-result of any such advantages or instalment you apportion to the Trustees, claims which you hold or may need to show up to the non-arrangement of the services, containing any kind of claims contrary to us, the travel agent (or the issuance of the credit card).

When you make any travel bookings with the exception of ATOL-secured flights or holidays via our website cash won't be secured. For any more information, you should contact us.

13. PASSPORT, VISA AND IMMIGRATION REQUIREMENTS AND HEALTH FORMALITIES

It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up-to-date position in good time before departure.

Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit www.passport.gov.uk Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk Non-British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.

We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

Suppliers Conditions

Please note that, as between you and any of the suppliers whose services form part of your booking, the suppliers` standard terms and conditions will apply. The suppliers` standard conditions may limit or exclude liability, often in accordance with international conventions. Copies of these conditions may be requested in writing.

14. FLIGHTS

In accordance with EU Directive (EC) No 2111/2005 Article 9, we are required to bring to your attention the existence of a “Community list” which contains details of air carriers that are subject to an operating ban with the EU Community. The Community list is available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm

In accordance with EU Regulations, we are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. We are not always in a position at the time of booking to confirm the aircraft type and flight timings that will be used in connection with your flight. The flight timings and types of aircraft shown on our website, in this brochure and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. The latest timings will be shown on your tickets. You must check your tickets very carefully immediately upon receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs, but in any event, we advise you to check flight times with the airline 24 hours prior to departure. Please reconfirm your flight times for your return journey in case of any change after you have made your outbound journey. Any change in the identity of the carrier, flight timings, and/or aircraft type will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/ the carrier are unable to offer you a suitable alternative the provisions of clause 6 (Changes and cancellation by us) will apply.

Where applicable, under the Denied Boarding Regulation (EU 261/2004), if you have been denied boarding, your flight has been cancelled or it has been significantly delayed, it is the airline’s duty to look after you. This means providing food, drinks, and some communication. If you are delayed overnight, this also means a hotel and travel to and from it. Full details of these rights will be publicised at EU airports and will also be available from airlines. We have no liability to you in these circumstances whatsoever and your claim for this assistance and any compensation must be made directly to the airline. Liability of an airline under EU 261/2004 will not automatically entitle you to a refund of your holiday price from us. If for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment.

14 (a). ONE-WAY FLIGHTS

Sometimes for one-way flights, we do have Throwaway ticketing offer which means your booking includes return flights, which you don't have to use if you don't need them. You’re saving money with this round-trip ticket. One-way trips tend to get more expensive because of the demand.
Some airlines might not like this practice, but you can use only the flights you want and enjoy cheaper traveling.

15. DELAY

We cannot accept liability for any delay which is due to unavoidable and extraordinary circumstances as set out in clause 7. A delay to or cancellation of your transport service does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your transport. However, you may be entitled to claim under the delay section of your travel insurance policy.

16. BOOKING CONDITION AMENDMENTS AND RIGHT TO REFUSE TRAVEL ARRANGEMENTS

We reserve the right to add, withdraw and/or amend any of our Booking Conditions at any time and without notice and furthermore reserve the right to refuse any booking.

17. GENERAL INFORMATION

(a) Direct Flights: -

Some flight segments showing one flight number may require a change of aircraft or touchdown en route. Some flight routings via the USA may also require customs and immigration clearance at the first arrival airport.

(b) Overseas Departure Taxes: -

Many countries impose airport or departure taxes. Where these can be paid in advance, the cost will be included in the ticket price quoted. Other taxes may be payable in cash at the destination.

(c) Room Occupancy: -

We cannot guarantee the type of beds provided, only that the room will be large enough to accommodate the number of passengers booked. A third or fourth person in a room may have to share existing beds or use a roll-away or camp-style bed, as such space may be limited, and you may wish to consider booking an additional room.

(d) Frequent Flyer Schemes: -

Not all airline tickets sold by us are eligible for mileage/points accrual. We strongly advise that you check with the airline(s) concerned regarding the use of frequent flyer membership(s) before proceeding with your booking. We will not compensate if you are unable to redeem your miles.

18. FOREIGN CONTROLS

Where we have to pass on personal information to the companies fulfilling your booking, which include, airlines and other travel providers. This will in many cases involve your information being passed to entities in other countries throughout the world. They, in turn, may be obliged to pass your information on for purposes of immigration manifests and so forth. We will require these companies to also ensure that your data is adequately protected and your privacy upheld. However, please note that controls on data protection in such countries may not be as strong as the legal requirements in this country.

19. LIMITATION ON STORAGE

We will not keep personal data active longer than is necessary for the purpose or purposes for which they were collected. We will take all reasonable actions to destroy or erase all data from our website and other systems which is no longer required.

20. YOUR RIGHTS UNDER GDPR

Under the EU’s GDPR, you have the right to access information/data held about you, and the right to correct, amend, delete, and object to further processing.
Your right of access can be exercised in accordance with the GDPR. Any access request will be free of charge, although multiple copies will be subject to a reasonable fee to meet our costs in providing you with details of the information we hold about you. We will endeavour to provide you with the personal data in the same machine-readable format and will make it capable of porting to a third-party data controller, only if it is technically feasible to do so. You should also notify us if any of your personal details change or if you are aware of any inaccuracies so that this can be corrected.

21. CHANGES TO YOUR PRIVACY POLICY

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

22. PAYMENT BY CHEQUE

All payments made by cheque should be made payable to ‘Flights and Travels Ltd Trust Account’.

23. TRAVEL DOCUMENTS

Travel Documents will be issued electronically once we receive full payments. Please note that it is now mandatory for customers to be emailed an e-ticket on all routes where an e-ticket is available. An e-ticket is a paperless electronic ticket; it is paperless because when you book the details they are safely stored in the airline's booking system so there is no need to send you a paper ticket.

Your travel documents (e-ticket, accommodation voucher, transfer voucher, etc.) will be emailed to the party leader approximately 10-14 days prior to departure but will not be released until we have received full payment from you. An email itinerary will be emailed and is the party leader’s responsibility to pass this on to the members of the party travelling as it will be required at check-in along with an acceptable form of identification. Note: Acceptance forms of identification- passport or passport replacing Travel Documents issued by the relevant authority.

24. FLIGHT CHANGES MADE BY AIRLINES

If your flight get cancelled, your rights and remedies will be governed by the airline’s conditions of carriage. As a result, you may be entitled to:

Carriage on another flight with the same airline without additional costs,
Re-routing to your destination with another carrier without additional costs,
Receiving a full refund,
Some other right or remedy.

If the schedule change occurs to your itinerary prior to our receipt from you of the full price, or prior to the issue of your tickets, we will do our best to notify you on behalf of the carrier.

A schedule change occurs to your itinerary after the full balance issue, on both the outbound or return flight the relevant supplier’s decision will be final and amendment charges may apply.

25. SPECIAL PRICE GUARANTEE

If you find a booking at a lower price which is being offered by us for all scheduled flights within 24 hours and are available to book immediately, we will match the price accountable to the following conditions:

Price match can be done only within 24 hours of booking confirmation with us.
Price match applies only on bookings made for the expected flights.
The lower price which is required to be matched must be quoted by a UK-based travel agency.
Price matches apply only for the same guidebook or journey matches for flights which include the airline, flight number, departure and arrival times, airports, as well as routing, which must previously match the flight guidebook with us.
Price match is possible only against full payment of the total price of the flight i.e. if you have booked your flight with us by paying an initial deposit, you will need to pay the total price if you want us to match the lower price.
The price which is required to be matched must be in Pound Sterling, it must be advertised for and is available to the general public in the United Kingdom to reserve immediately. We are unable to match the price which includes discount coupons, corporate discounts, promotional codes or vouchers extent quantity buy discounts, etc.
You are required to provide us with evidence of the lower price- a written confirmation from the competitor on a letter or screenshot of their web page. It must include the airfare price as well as detailed journey travel dates and times, airline name, flight number and the number of passengers.
If you require the ticket within 24 hours, a special price guarantee does not apply. Fares are subject to change without prior notice.
All price match requests, including proofs, are subject to be verified by us. A screenshot of a lower price that cannot be independently verified will not be accepted. We will not accept any request for a price match where we believe that the lower price offered is a result of any error.
The special price guarantee can be withdrawn anytime without notice; it is not combined with the offers or discounts.

26. TELEPHONE CALLS

We reserve the right to randomly record our telephone calls. This helps us to ensure that customer service is constantly revised.

27. PRE-TRAVEL ADVICE

The Foreign Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on their website www.fco.gov.uk.

28. MAP/DISTANCE DISCLAIMER

Please note that the information as to the distance from the city centre and the location of the hotel on the maps provided are for indicative purposes only. If you require the hotel to be within a certain distance from the city centre or near a particular location we recommend that you check on the hotel's own website.

29. INFORMATION PROVIDED BY YOU

Flights and Travels Ltd depends on the information that you provide as being accurate and therefore cannot be held responsible if your e-tickets do not arrive due to an incorrect email address. You must inform us immediately of a change of address, telephone number and email address.

30. PREGNANCY

If you will be travelling while pregnant, please note that regulations apply to the carriage of passengers who are more than a certain number of weeks pregnant at the time of travel. These regulations vary between airlines, so it is your responsibility to check the airline's policy before making a booking.

In some cases, travel may not be permitted, or you may be required to travel with a doctor's letter, or even obtain a medical clearance from the airline.

You must ensure that your travel insurance covers you if you are pregnant. We recommend that you also confirm with your doctor before booking that you are fit to travel.

Travelling with Child
Airlines require an original Date of Birth Certificate for a child travelling to South Africa and other countries. Please ensure that you are aware of the airline's policy before making a booking.

Travelling with Infants
Airlines require that infants must be of a minimum age (typically six weeks) before they will be permitted to travel. Please ensure that you are aware of the airline's policy before making a booking.
Infants must sit on an adult's lap or occupy an infant seat – please contact the airline you are travelling with for details of appropriate seats.

To qualify for an infant fare, the infant must generally be under two years old on the date of return travel. Children aged two years or above must occupy a seat.

31. INSURANCE

As the Company is not liable for flight delays, cancellation, lost or delayed luggage, industrial disputes, natural disasters, etc. it is an expressed term of this contract that you and all members of your party are adequately insured. We recommend Travel Insurance for all flights and Holiday bookings.

32. EXCURSIONS

Excursions or other tours that you may choose to book or pay for locally while you are on holiday are not part of your package holiday provided by us. For any excursions or other tours that you book locally, your contract will be with the operator of the excursion and not with us and we will not be held responsible for anything that happens during the course of an excursion purchased locally.

33. AIRLINE TICKET REFUND

The tickets returned to us for a refund are subject to an administration charge of £75.00 per ticket. You are required to pay per ticket cancellation imposed by the airline, irrespective of the number of tickets returned. When you return a ticket to us, we will arrange for it to be presented to the respective airline to assess eligibility for a possible refund as there is no automatic right to a refund. We request you that please return air tickets to us by special delivery post as we do not accept responsibility for documents lost.

If a recoverable air ticket refund is less than the administration charge, the ticket will be deemed to be fully non-refundable. An administration charge of £75 per ticket will be levied on any non-refundable ticket where a tax refund application is made by us at your request and on your behalf. If the recoverable tax components for your ticket are less than the administration charge, the ticket will be deemed to be fully non-refundable. Refunds will not be paid to you until they have been received by us from the relevant airline or consolidator. In the case of an airline ticket refund, this is normally 10-12 weeks from the point the tickets are submitted for consideration to the airline.

34. ADVANCE PASSENGER INFORMATION

All airlines are required to collect Advance Passenger Information from passengers before travelling to or from Spain the US and Canada and certain other countries. You agree to supply this information to us and consent to us passing this information to the airlines who may pass this on to foreign authorities. If you do not supply Advance Passenger Information, you may be refused entry to these countries. It is also important that the information is accurate so that you do not have any delay when you pass through Immigration on arrival in these countries. The information you will be asked to provide will depend on the country you are visiting but will include passport information, city and country of residence and destination address if travelling to the USA (for all travellers on your booking).

If you are travelling to/from or via the USA, API information is required a minimum of 72 hours prior to departure. If you are booking within 72 hours API information will be required to complete the booking process. Many airlines inhibit the issuance of tickets to/from or via the USA without API information. Failure to provide API information for flights to/from or via the USA may result in the airline cancelling your booking (both ticketed and un-ticketed). The customer accepts no liability for any losses or additional costs you may incur.

35. ESTA

If you are travelling to or transiting through the US under the Visa Waiver Program, it’s now compulsory for you to get online authorisation (an ESTA) before arriving at your departure airport. You must do this at least 72 hours before departure.

36. USE OF THE SITE

The Site is provided on an ‘as is’ and ‘as available basis. Flights and Travels Ltd does not accept any liability in respect of your ability to access or use the site at any time any interruption in that access or use or any failure to complete any transaction.

37. INFORMATION ON THE SITE

Flights and Travels Ltd offer all of the general information on the Site for purposes of guidance only. Please note that we may at any time change any aspect of the Site or its content, including the availability of any suppliers, features, information, database or content. You need to check with the relevant Travel Supplier, destination, embassy, or tourist office to confirm the guidance is up to date. In particular, with respect to passports, visas, and vaccination requirements, Flights and Travels Ltd does not guarantee that the information is always up to date and it is your responsibility to ensure that you understand and comply with all relevant passports, visa, and vaccination requirements.

Flights and Travels Ltd does not guarantee that information on the Site (including without limitation prices, descriptions or dates) is free from errors or omissions but we will use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention. By way of example, the majority of hotel and other accommodation descriptions are fed directly to our Site by the Travel Supplier or the hotels directly.

38. YOUR OBLIGATIONS

You agree to be bound by the following obligations, including without limitation:

You accept financial responsibility for all transactions made under your name or account.

You must be 18 years of age or over and have legal capacity.

You warrant that all information you provide about yourself or members of your household shall be true and accurate.

The Site must not be used for speculative, false or fraudulent bookings.

The transmission of threatening, defamatory, pornographic, political, or racist material or any material that is otherwise unlawful is expressly prohibited.

The Site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way by you, except that one copy of the information contained within the Site may be made for personal, non-commercial use.

39. DENIAL OF ACCESS

Flights and Travels Ltd reserves the right to deny access to the Site at any time without notice.

40. LINKS TO THIRD PARTY WEBSITES

The Site may contain hyperlinks to external websites owned and operated by third parties. We have no control over or association with such third-party sites and no responsibility in relation to the accuracy, completeness and quality of the information contained within them. Any and all contents on these external websites do not reflect products, services or information provided by Flights and Travels Ltd. You should direct any concerns regarding any external link to the site administrator or webmaster of such site.

41. SECURITY POLICY

Flights and Travels Ltd use secure technology in order to safeguard personal information and financial transactions. We comply with the procedures and security standards as further set out in the company policy.

42. CHANGES TO TERMS AND CONDITIONS

We reserve the right to change or update the Terms and Conditions relating to the use of the Site from time to time without prior notice to you. The current version of the Terms and Conditions will be displayed within the Site from the date on which any changes come into effect. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes.

43. Fly Now Pay Later

Legal Statement

Fly Now Pay Later Limited acts as a credit intermediary, not a lender and is authorised & regulated by the Financial Conduct Authority under registration number 726937.

Regulatory Statement

Credit accounts provided by Travelfund Limited are authorised and regulated by the Financial Conduct Authority under registration number 672306. Travel Fund Limited registered office: Eighth Floor, 6 New Street Square, London, EC4A 3AQ, United Kingdom. Registered in England and Wales No. 09020100. Fly Now Pay Later ® & Travelfund ® are registered trademarks of Travelfund.co.uk Limited.